Kamari Chiles tried to log into his hybrid biology class last semester, he was met with repeated error messages. The Wi-Fi in his dorm kept cutting out, leaving him frustrated and anxious as he attempted to keep up with lectures and assignments. “I missed half the lecture because my connection kept dropping,” Chiles said. “It’s stressful because you feel like your grade depends on technology working, not just your effort.”
Chiles’s experience is shared by many students at South Carolina State University as online and hybrid learning continues to be a core part of the academic experience. While the university has invested in digital platforms like Canvas and Zoom, students report that connectivity issues, outdated devices, and platform glitches can create barriers to learning.
Many students have had to improvise moving to the library, buying personal hotspots, or relying on friends’ internet to stay connected. The issue doesn’t just affect convenience; it affects academic performance and mental well-being. SC State’s IT department says the university is aware of the challenges and has been working to improve infrastructure.
“Over the past year, we’ve upgraded several dorm networks, increased bandwidth, and implemented additional support for online platforms,” said Marcus Fields, Director of IT Services. “We are committed to ensuring all students have reliable access to their courses, whether they are on campus or remote.” The university also provides troubleshooting guides, virtual tech support, and device loan programs for students in need. Professors are adjusting to hybrid and online teaching as well. Many have adopted new strategies to engage students virtually, from pre-recorded lectures to interactive discussion boards.
“Technology is a powerful tool, but it comes with challenges,” said Dr. Sylvia Carter, a biology professor. “We’ve been learning alongside our students to make the experience as seamless as possible, but internet reliability and student access remain concerns.”
Despite improvements, students feel the need for ongoing attention to online learning resources. Connectivity, device availability, and platform reliability directly impact their ability to learn and succeed. “I love my classes and my professors, but it’s frustrating when technology keeps getting in the way,” Chiles said. “We’re here to learn, not troubleshoot Wi-Fi all day.”
As universities continue to embrace hybrid and digital learning models, ensuring equitable access and reliable technology will be key to student success.
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